Van rental politics

Viajemos Mexico


In these moments we are reschedule the trips that were canceled due to the pandemic COVID-19, if you have not reschedule your trip yet, please get it touch with your sales agent in order to update your trip dates.

We make an special emphasis in the following: We don’t accept cancellations per contracted service. We only reschedule the trips If the client don’t use this service or the options that we give him, its under the responsibility of the client.


1. There is no cancellation of the service, in case that the service was not take it for any client reasons, the advance or any payment that has been made would be for the company benefit.

2. The client must pay the service 100% before starting the trip.

3. The Service will be provided in daytime schedule, maximium in 12 hours per day. Example: if your driver arrives for you at 8 am, the service must end at 8 pm, in case of requiring night hours, the client should check the rates with our sales agent.

a) Daytime from 6 am to 9 pm
b) Night Hours from 9 pm to 6 am the following day.
d) The 12 hours of service are continuous. And starts to run as soon as the driver arrives for you, at the previously agreed time and place.

4. In case of the client has a intinerary, the driver fits to the schedule and the scales agreed previously. Respecting the daytime, nighttime hours and the rest driver hours.

5. In case of exceeding the previously agreed schedule, each extra hour will have an additional charge.

6. Any damage caused to the van by users will be charged to the customer. The company is not responsible for items forgotten in the van.

7. Smoking or drinking alcoholic beverages will not be allowed inside the van.

8. The company is not responsible for illicit articles and / or merchandise found in the van.

9. The driver will always be obliged to keep the van extremely clean for the total comfort of the passengers.

10. If the service is canceled by the company, it will be obliged to return each and every one of the payments made by the client.

11. The quote, invoice and contract where all the specifications of the service are, always be sent to the client.

Reservation policies and payments about the van rental with driver and others turistic services.

Notice that in all the reservations made for hotels, flights and tourist attractions, Viajemos México © 2020 is an INTERMEDIARY company between the service provider and the client. This final service providers are the responsibles at all times to the client for any situation generated, all the procedures are under their own policies, which ones are established accordance with the provision of the service in question, and was is acquired through us.

Book and payments. All the reservations needs an advance payment at least 40% of the total value of the serrvice and in holiday season at least 50%. Once all services have been confirmed, the final payment must be covered on the day and time specified in your contract, with the exception of special promotional packages, for which ones the full payment must be made at the time of booking.

For last minute reservations, the service must be paid completely 100% (with bank deposit or in cash) subject to services confirmations.

Payment Methods:

For your security, we recommend that you make bank transfers to the key account or go to a Bancomer branch offices, so that you can verify that all the data is correct.

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Trans Tour Viajemos México SA de CV